Platform, memberships, customer feedback and alternatives
Jettly: our full review
A Canadian platform positioning itself as the 'Expedia of private jets': its real model, customer feedback and the alternatives worth knowing.
About Jettly
Jettly is a private aviation platform/broker founded in 2016 in Toronto by tech entrepreneur Justin Crabbe. The company does not own aircraft: it connects travellers with a network of certified operators (FAA Part 135 and international equivalents), positioning itself as an Expedia-style marketplace, with wholesale pricing and no commission.
On paper, the positioning is appealing. In practice, several independent sources significantly qualify the promise — and that is important to know before submitting an enquiry.
The Jettly model: what you need to know
Jettly claims an “instant price”, but as several sector observers have noted (including Private Jet Card Comparisons), the platform actually provides an estimate: the firm price and availability then need to be confirmed by an operator. This is exactly how a traditional broker works — not a real-time booking engine like a mainstream OTA.
The offering includes:
- On-demand charter
- Memberships starting at around $370/month
- Jet cards at fixed rates (launched more recently)
Points to consider (read before signing up)
Customer experience is where Jettly attracts the most reservations. The following issues recur consistently:
- Heavy commercial solicitations: many users report, immediately after entering their contact details, a flood of calls, emails and texts within hours. On Trustpilot, the average score hovers around 3.1/5, with a marked polarisation (approximately 33% 1-star, 54% 5-star reviews).
- Misleading ‘instant’ marketing: the gap between the promise of an immediate price and the reality — a quote still to be confirmed — is regularly highlighted.
- Reported account issues: some users report problems when creating an account, with valid email addresses being rejected as invalid.
- Post-booking responsiveness: customers have complained of a lack of response once a flight was booked.
- Public disputes: the company has been the subject of complaints filed with the US DOT regarding its advertising practices, and reports of legal threats made against authors of negative reviews.
On the other hand, a portion of clients who have actually flown praise the quality of the aircraft and crews: the experience appears to vary considerably from case to case.
Jettly’s strengths
Decent interface: the platform does ultimately generate firm quotes.
Broad network: access to numerous certified operators.
Memberships and jet cards: options for frequent travellers.
Positive reviews of the flights themselves: aircraft and crews are often praised when a booking goes through.
Who is Jettly (potentially) suited for?
Jettly may suit US-based, digitally confident travellers who are prepared to filter numerous solicitations and compare firm quotes once an enquiry has been sent.
Private Jets Connect: the calm, transparent alternative
If the experience described above puts you off, Private Jets Connect offers the opposite:
- No spam: your request is not broadcast en masse; a single contact handles it.
- Transparency: a clear quote, with no misleading marketing promises.
- Real responsiveness, including after booking and at the last minute.
- Independence: we compare operators in your interest.
Request a free quote from Private Jets Connect.
Verdict and rating
Jettly is a technically functional but polarising platform. The “Expedia of private jets” promise is partly a marketing claim, and the customer experience (solicitations, responsiveness) divides opinion sharply. For a calm, transparent approach, an independent broker like Private Jets Connect is a more reassuring alternative.
| Criterion | Rating |
|---|---|
| Operator network | 7/10 |
| Model transparency | 5/10 |
| Customer experience (solicitations) | 4/10 |
| Post-booking responsiveness | 5/10 |
| Quality of completed flights | 7/10 |
| Overall rating | 6/10 |
Jettly’s official website is available at jettly.com.
Why choose Private Jets Connect
Guaranteed security and confidentiality
Maximum protection of your data and travel in complete discretion
Access to over 5,000 available jets
The world's largest fleet at your disposal
24/7 Service with a dedicated advisor
Personalised assistance at any time, anywhere in the world
Negotiated rates, no hidden fees
Total transparency and best prices guaranteed
Frequently Asked Questions
Everything you need to know about our services
Does Jettly really offer an instant price?
Not quite. Jettly positions itself as the ‘Expedia of private jets’ with an ‘instant price’, but in practice it first provides an estimate: the firm price and availability then need to be confirmed by an operator, as with most brokers. It is therefore not a fully automated booking system.
How much does Jettly cost?
Beyond one-off charter, Jettly offers memberships starting at around $370/month and fixed-rate jet cards. The model claims to be ‘commission-free’ with wholesale pricing, but pricing remains dynamic.
What do reviews of Jettly say?
Feedback is very mixed (Trustpilot score around 3.1/5, with ~33% of 1-star and ~54% of 5-star reviews). The main complaints: heavy commercial solicitations after a simple enquiry (calls, emails, texts), and a gap between the ‘instant’ marketing and reality. Some users also report difficulties creating an account — with valid email addresses rejected as invalid — and no response after booking an aircraft.
Jettly or Private Jets Connect: which to choose?
If you dread mass solicitations and prefer a single point of contact who handles everything without spam, Private Jets Connect will be a calmer experience: an independent, transparent broker, without broadcasting your request far and wide.
